退款政策

Returns and Refunds Policy:

At Fairdeal Music, we want you to be completely satisfied with your purchase. If you change your mind and wish to return an item, you can do so within 14 days of receipt of goods for a refund, provided that the item is in 'as new' condition and returned in its original packaging. Please note that you will be liable for any delivery charges associated with returning the item to us. In most cases, the charges are £20 for items within the UK, but it may be more for heavier items.

If the item is faulty, we will arrange for the item to be collected at our expense within 30 days of purchase, and provide you with a like-for-like replacement, a repair, a credit against another purchase, or a full refund, depending on the stock availability and the option you choose. If the fault develops after 30 days, but within 365 days of purchase, we will facilitate any warranty repairs, but you will be responsible for the cost of returning the item to us. If the repair is uneconomical, we reserve the right to offer an exchange or refund at our discretion. Please note that if the item is out of warranty due to misuse or accidental damage, any costs involved in its repair will be passed on to you.

There are some exceptions to our returns policy. For example, software, DVDs, or audio CDs with opened wrapping or broken seals cannot be returned. In-ear monitors or earbuds cannot be returned due to hygiene reasons. Built-to-order or special order items such as flight cases are also non-returnable. Please note that items ordered on request are not subject to our 30-day return policy and will not be refunded or exchanged after the initial 14-day period.

If you wish to cancel your order, please inform us by emailing sales@fairdealmusic.co.uk. If the item has already been dispatched, we expect you to cover the return costs.

To return an item, you will need a receipt and/or order number, the original packaging, and all accessories. If you made an in-store purchase, please bring the card you paid with. Please note that we reserve the right to deduct from your refund any reduction in the value of the goods resulting from handling beyond what is necessary.

If customers wish to return an item using their own courier, they may do so at their own expense. However, please note that we will not be liable for any damage or loss caused during transit using the customer's chosen delivery method. It is the customer's responsibility to ensure that the item is properly packaged and insured before shipping it back to us.

At Fairdeal Music, we are committed to providing you with high-quality products and excellent customer service. Please do not hesitate to contact us if you have any questions or concerns about our Returns and Refunds Policy.